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The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

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The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

  • Create 3 assignment rules
  • Create 1 assignment rule with multiple criteria entries ✅
  • Create an assignment rule and 2 workflow rules
  • Use workflow rules to accomplish this

Correct Answers

Create 1 assignment rule with multiple criteria entries ✅

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Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

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Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

  • True
  • False ✅

Correct Answers

False ✅

Explanation

Assignment rules are a powerful feature within Salesforce to assist your team’s automation of its lead generation and customer support processes. Assignment rules in Salesforce are used to define to whom your leads and cases (customer questions, issues or feedback) are assigned based on any one of a number of specified criteria you determine.
A lead or case assignment rule often consists of multiple rule entries to specify exactly how leads and cases are assigned throughout your go-to-market teams. For example, related to customer service inquiries, a standard case assignment rule might have multiple entries – cases with “Type equals Gold” are assigned to the Gold Level service queue, cases with “Type equals Silver” are assigned to the Silver Level service” queue, and so on.

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Queues can be made up of the following

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Queues can be made up of the following

  • Users ✅
  • Public Groups ✅
  • Roles ✅
  • Profiles
  • External Chatter Users

Correct Answers

Users ✅
Public Groups ✅
Roles ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

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What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

  • Auto Response Rules
  • Assignment Rules
  • Web-to-Lead ✅
  • Escalation Rules

Correct Answers

Web-to-Lead ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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When a Lead is converted, an Account, Contact and _____ record are created.

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When a Lead is converted, an Account, Contact and _____ record are created.

  • Lead
  • Case
  • Campaign
  • Opportunity ✅

Correct Answers

Opportunity ✅

Explanation

When you convert a lead, Salesforce creates an account, contact, and optionally an opportunity, using information from the lead you’re converting. If the lead was also a campaign member, Salesforce associates the campaign member record with the new contact. The converted lead becomes a read-only record. If existing accounts and contacts share the names specified on the leads, you can choose to update the existing accounts and contacts. Salesforce adds information from the lead into empty fields; Salesforce doesn’t overwrite existing account and contact data.

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

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The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

  • Delete the workflow rule
  • Deactivate the workflow rule
  • Delete the actions in the Time-based Workflow queue ✅
  • Reset passwords for all users of the org
  • None of the above

Correct Answers

Delete the actions in the Time-based Workflow queue ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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The support team has asked the System Administrator to automate the notification of a customer’s support plan ending – they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

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The support team has asked the System Administrator to automate the notification of a customer’s support plan ending – they would like for the Customer Support
Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

  • Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep ✅
  • Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
  • Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
  • This cannot be done

Correct Answers

Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

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The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

  • When a record is created
  • When a record is created or updated
  • When a record is created/updated and didn’t previously meet the trigger criteria ✅
  • None of the above

Correct Answers

When a record is created/updated and didn’t previously meet the trigger criteria ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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A Sales VP wishes to view Dashboard data by region within his territory – what feature will allow this?

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A Sales VP wishes to view Dashboard data by region within his territory – what feature will allow this?

  • Dynamic Dashboards
  • Dashboard Filters ✅
  • Dashboard Snapshots
  • This is not possible

Correct Answers

Dashboard Filters ✅

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user – eliminating the need to create the same dashboard for multiple users.

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Below is the answer and explanation for the question in the Salesforce Exams.

Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user – eliminating the need to create the same dashboard for multiple users.

  • True
  • False ✅

Correct Answers

False ✅

Explanation

Dynamic dashboards are “dynamic” in that they change depending on who runs the dashboard. If a user with access to all data runs the dashboard, they will get different results to a user that has a much more limited view of the data. A dashboard is made dynamic by changing the “running user” from a specified user to “current logged in user”. This setting is contained in the properties for the dashboard. There is a limit of 5 dynamic dashboards per org.

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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