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Cloudy Computing has a custom picklist field for “Team” on the Opportunity object. They would like the same picklist field and picklist values to appear on Account, Contact and various custom objects as well. What feature of Salesforce could support this?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing has a custom picklist field for “Team” on the Opportunity object. They would like the same picklist field and picklist values to appear on Account, Contact and various custom objects as well. What feature of Salesforce could support this?

Cloudy Computing has a custom picklist field for “Team” on the Opportunity object. They would like the same picklist field and picklist values to appear on Account, Contact and various custom objects as well. What feature of Salesforce could support this?

  • Custom Picklist Value Set
  • Global Picklist Value Set ✅
  • Master Picklist Value Set
  • Universal Picklist Value Set

Correct Answer

Global Picklist Value Set ✅

Explanation

A global value set can be used to share and restrict values across objects and custom picklist fields. Any custom picklist using the global value set will be restricted to values listed in the global value set by default.

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Cloudy Computing would like to perform a backup of all internal systems every week. What feature could be used to ensure that Salesforce is backed up every week?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like to perform a backup of all internal systems every week. What feature could be used to ensure that Salesforce is backed up every week?

Cloudy Computing would like to perform a backup of all internal systems every week. What feature could be used to ensure that Salesforce is backed up every week?

  • Schedule Data Loader
  • Data Export Service ✅
  • Import Wizard
  • Export Wizard

Correct Answer

Data Export Service ✅

Explanation

The Data Export Service can be used to schedule a weekly export of Salesforce for backup purposes.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What do Record Types control? (Choose 3)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What do Record Types control? (Choose 3)

What do Record Types control? (Choose 3)

  • Path ✅
  • Fields
  • Picklist Values ✅
  • Page Layouts ✅
  • Lightning App Builder Record Page Layout

Correct Answers

Path ✅

Picklist Values ✅

Page Layouts ✅

Explanation

Record Types control the Path, available Picklist Values and the Page Layout.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What is TRUE about Custom Report Types? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is TRUE about Custom Report Types? (Choose 2)

What is TRUE about Custom Report Types? (Choose 2)

  • You can create Custom Report Types that can pull data from external systems
  • You can add up to four objects in one Custom Report Type ✅
  • You can add fields from additional related objects ✅
  • You can override standard reports with Custom Report Types

Correct Answers

You can add up to four objects in one Custom Report Type ✅

You can add fields from additional related objects ✅

Explanation

When creating a Custom Report Type, you choose 1 primary object and upto 3 child objects, so a Custom Report Type can have 4 objects in total.

In addition to selecting up to 4 objects, you can add fields from other related objects. For example, my custom report has Accounts as the primary object and I can add fields from Account Owner, Parent Account and so on, without adding additional objects.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case (yay!) but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case (yay!) but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement?

Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case (yay!) but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement?

  • Process Builder
  • Auto-Response Rule ✅
  • Case-Response Rule
  • Email-to-Case

Correct Answer

Auto-Response Rule ✅

Explanation

Auto-response rules can be set up by the Administrator to automatically send email responses when Cases are created. For example, you can send an automatic reply to customers to let them know you received their email query.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)

Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)

  • Page Layouts
  • Record Types ✅
  • Lead Processes ✅
  • Lead Status Picklist Field ✅
  • Custom Picklist Field

Correct Answers

Record Types ✅

Lead Processes ✅

Lead Status Picklist Field ✅

Explanation

When different processes are required to manage types of Leads, we can create multiple Record Types and Lead Processes.

A Record Type can have its own Lead Process. Lead Process values are determined by the Lead Status picklist field. A Lead Process can contain some or all of the values contained in the Lead Status field.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?

Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?

  • Delegated Administration
  • Administrators Can Log In As Any User ✅
  • Modify All Data
  • Remote Access

Correct Answer

Administrators Can Log In As Any User ✅

Explanation

Administrators can enable ‘Administrators Can Log In As Any User’ in Setup > Security > Login Access Policies. When this feature is enabled, an Administrator can login as any user without requesting permission.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?

While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?

  • Mass Delete Records ✅
  • Data Loader
  • Import Wizard
  • Delete via a Report

Correct Answer

Mass Delete Records ✅

Explanation

You can delete up to 250 Accounts, Leads, Activities, Contacts, Cases, Solutions, Products and Reports at one time using the Mass Delete Records function in Salesforce. Data Loader could also be used, however for 100 Cases, Mass Delete Records would be the better option.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2)

What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2)

  • You cannot convert a lookup relationship to a master-detail relationship if there are roll-up summaries on the master object
  • You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records ✅
  • You can convert a lookup relationship to a master-detail relationship even if the lookup field does not contain a value in all the records
  • Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write ✅

Correct Answers

You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records ✅

Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write ✅

Explanation

In order to convert a lookup relationship to a master-detail relationship, the lookup field on every record must contain a value.

When you convert a lookup relationship to a master-detail relationship, it changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?

Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?

  • Create a new custom profile for Andy
  • Create a new permission set and assign to Alistair
  • Create a new permission set and assign to Andy ✅
  • Set up roles and ensure Andy is in a role higher than Alistair

Correct Answer

Create a new permission set and assign to Andy ✅

Explanation

As the additional delete permission is only for a single user, there is no need to create a custom profile. It would be more efficient to create a permission set that includes the ability to delete Application records and assign it to Andy.

If Andy is assigned a role higher than Alistair he will gain visibility and access to records that Alistair owns. However, the role hierarchy will not grant Andy the permission to delete records.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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