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Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

  • Change the default language to French via the Company Information page in Setup
  • Change the default language to French via the Org Settings page in Setup
  • Change each user’s default language for them in User Settings
  • Recommend the French users change their default language in Personal Settings ✅

Correct Answers

Recommend the French users change their default language in Personal Settings ✅

Explanation

The default language for an org is set on the Company Information page. An Administrator can set a different default language when creating or editing a User record. Users can change their default language via the Language and Time Zone settings in their Personal Settings.

In this example, only a small number of users require a different language so the company default should remain English. Whilst the Administrator could manually update the language settings for each French user, it would be best practice to show the users how they can change their own language settings in Personal Settings.

From Setup > Company Settings > Company Information

From Setup > Users > [USER NAME] > Locale Settings

From Settings > My Personal Information > Language & Time Zone

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The five types of AppExchange solutions are:

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: The five types of AppExchange solutions are:

The five types of AppExchange solutions are:

  • Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components ✅
  • Apps, Industry Solutions, Flow Solutions, Lightning Data, Components
  • Apps, Community Solutions, Flow Solutions, Lightning Data, Components
  • Apps, Classic Solutions, Flow Solutions, Lightning Data, Components

Correct Answer

Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components ✅

Explanation

The five types of AppExchange solutions are Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components.

There is no such thing as Industry Solutions or Community Solutions. Bolt Solutions are ready made community templates based on industry specific criteria.

There is no such thing as Classic Solutions.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

  • Case Merge
  • Case Hierarchies ✅
  • Lookup Field
  • Master-Detail Field

Correct Answers

Case Hierarchies ✅

Explanation

Case hierarchies can be used to link Cases together. A user can complete the “Parent Case” field on the child case to create a Case hierarchy and relationship between Cases.

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Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

  • Use the standard fiscal year ✅
  • Create a custom fiscal year
  • Select the fiscal year start month ✅
  • Select the fiscal year end month
  • Create custom periods

Correct Answers

Use the standard fiscal year ✅

Select the fiscal year start month ✅

Explanation

The standard fiscal year is suitable for any financial year that follows the Gregorian calendar which is a 365-day 12-month calendar period. A standard fiscal year can be used, regardless of the start month. A custom fiscal year is only required if the financial year does not follow the Gregorian calendar.

When defining a standard fiscal year, the Administrator will enter the fiscal year start month but is not required to enter a fiscal year end month.

Custom periods are not required for standard fiscal years.

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Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

  • Text
  • Text Area (Long)
  • Text Area (Formatted)
  • Text Area (Rich) ✅

Correct Answer

Text Area (Rich) ✅

Explanation

Text Area (Rich) fields support the formatting of text including:

  • Colour
  • Formatting Font (Bold, Italic, Underline, Strikethrough)
  • Format Body (Bulleted List, Numbered List, Indent, and Outdent)
  • Align Text (Left, Right, Center)
  • Insert Link
  • Insert Image

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As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

  • The OWD will be Public Read/Write
  • The OWD will be Public Read Only
  • The OWD will be Controlled by Parent ✅
  • The OWD can be changed
  • The OWD cannot be changed ✅

Correct Answers

The OWD will be Controlled by Parent ✅

The OWD cannot be changed ✅

Explanation

When a custom object is on the detail side of a master-detail relationship with a standard object, the organisation wide default (OWD) is set to ‘Controlled by Parent’ and cannot be changed.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What is NOT a lockout effective period in Salesforce?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is NOT a lockout effective period in Salesforce?

What is NOT a lockout effective period in Salesforce?

  • 15 minutes
  • 30 minutes
  • 60 minutes
  • 1 day ✅
  • Forever

Correct Answer

1 day ✅

Explanation

An Administrator can set a lockout effective period in Password Policies, selecting from 15 minutes, 30 minutes, 60 minutes and forever (until reset by an Admin). There is no option to set the lockout period to 1 day.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario? (Choose 3)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario? (Choose 3)

Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario? (Choose 3)

  • The Administrator can enable ‘Enable email approval response’ in the individual Approval Process
  • The Administrator can enable ‘Enable email approval response’ in Process Automation Settings ✅
  • Approvers can respond with Yes/Approve/Approved ✅
  • Approvers can respond with No/Reject/Rejected ✅
  • The Administrator can define custom approval terms

Correct Answer

The Administrator can enable ‘Enable email approval response’ in Process Automation Settings ✅

Approvers can respond with Yes/Approve/Approved ✅

Approvers can respond with No/Reject/Rejected ✅

Explanation

To allow users to respond to approval requests via email, the Administrator must enable ‘Enable email approval response’ in Process Automation Settings. This is not done in the individual approval process.

Approvers can say Yes/Approve/Approved or No/Reject/Rejected. Administrators cannot set up custom approval terms.

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The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?

The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?

  • Email to Case
  • Case Escalation Rules
  • Case Assignment Rules ✅
  • Web to Case

Correct Answer

Case Assignment Rules ✅

Explanation

Case assignment rules can automate your companies support processes, determining how Cases are assigned to users or queues, based on criteria you set.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What are the three access levels you can grant to Report and Dashboard folders? (Choose 3)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What are the three access levels you can grant to Report and Dashboard folders? (Choose 3)

What are the three access levels you can grant to Report and Dashboard folders? (Choose 3)

  • Viewer Access ✅
  • Private Access
  • Editor Access ✅
  • Manager Access ✅
  • Public Access

Correct Answer

Viewer Access ✅

Editor Access ✅

Manager Access ✅

Explanation

The three access levels you can grant to Report & Dashboard folders are Viewer, Editor and Manager.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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