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Cloudy Computing have implemented Web-to-Case, adding a form to their website for customers to complete when they have an issue. This has greatly reduced the number of phone calls being received by the Service team which is fantastic! However, they are receiving a lot of spam via the Web-to-Case form. As the Salesforce Administrator, what do you advise?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing have implemented Web-to-Case, adding a form to their website for customers to complete when they have an issue. This has greatly reduced the number of phone calls being received by the Service team which is fantastic! However, they are receiving a lot of spam via the Web-to-Case form. As the Salesforce Administrator, what do you advise?

Cloudy Computing have implemented Web-to-Case, adding a form to their website for customers to complete when they have an issue. This has greatly reduced the number of phone calls being received by the Service team which is fantastic! However, they are receiving a lot of spam via the Web-to-Case form. As the Salesforce Administrator, what do you advise?

  • Enable Web-to-Case
  • Enable ‘Require reCAPTCHA Verification’ ✅
  • Create Duplicate Rules
  • Block specific email addresses
  • Enable ‘Require CAPTCHA Verification’

Correct Answer

Enable ‘Require reCAPTCHA Verification’ ✅

Explanation

When using Web-to-Case in Salesforce, you have the option to ‘Require reCAPTCHA Verification’. The reCAPTCHA widget requires customers to select a checkbox successfully before they can create a Case.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement?

The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement?

  • Summary ✅
  • Tabular
  • Metric
  • All of the above

Correct Answer

Summary ✅

Explanation

Summary reports allow users to group rows of data, view subtotals, and create charts. You can use this type for a report to show subtotals based on the value of a particular field.

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Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation?

Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation?

  • Create a page layout and record type for each team
  • Create a sales process for each team
  • Create a sales process and a page layout for each team
  • Create a sales process, page layout, and record type for each team ✅

Correct Answer

Create a sales process, page layout, and record type for each team ✅

Explanation

This requirement can be met by creating two record types, two sales processes and two page layouts.

  1. A sales process should be defined with the relevant Opportunity stages selected
  2. A page layout should be defined with the relevant fields included
  3. A record type should be created and a sales process and page layout associated with it

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

Cloudy Computing, a US based company, have recently opened a small European office in France. The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?

  • Change the default language to French via the Company Information page in Setup
  • Change the default language to French via the Org Settings page in Setup
  • Change each user’s default language for them in User Settings
  • Recommend the French users change their default language in Personal Settings ✅

Correct Answers

Recommend the French users change their default language in Personal Settings ✅

Explanation

The default language for an org is set on the Company Information page. An Administrator can set a different default language when creating or editing a User record. Users can change their default language via the Language and Time Zone settings in their Personal Settings.

In this example, only a small number of users require a different language so the company default should remain English. Whilst the Administrator could manually update the language settings for each French user, it would be best practice to show the users how they can change their own language settings in Personal Settings.

From Setup > Company Settings > Company Information

From Setup > Users > [USER NAME] > Locale Settings

From Settings > My Personal Information > Language & Time Zone

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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The five types of AppExchange solutions are:

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: The five types of AppExchange solutions are:

The five types of AppExchange solutions are:

  • Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components ✅
  • Apps, Industry Solutions, Flow Solutions, Lightning Data, Components
  • Apps, Community Solutions, Flow Solutions, Lightning Data, Components
  • Apps, Classic Solutions, Flow Solutions, Lightning Data, Components

Correct Answer

Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components ✅

Explanation

The five types of AppExchange solutions are Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components.

There is no such thing as Industry Solutions or Community Solutions. Bolt Solutions are ready made community templates based on industry specific criteria.

There is no such thing as Classic Solutions.

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Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

  • Case Merge
  • Case Hierarchies ✅
  • Lookup Field
  • Master-Detail Field

Correct Answers

Case Hierarchies ✅

Explanation

Case hierarchies can be used to link Cases together. A user can complete the “Parent Case” field on the child case to create a Case hierarchy and relationship between Cases.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

Your company’s financial year starts in February and ends in January. As the Administrator, what must be done to make sure this is reflected in Salesforce? (Choose 2)

  • Use the standard fiscal year ✅
  • Create a custom fiscal year
  • Select the fiscal year start month ✅
  • Select the fiscal year end month
  • Create custom periods

Correct Answers

Use the standard fiscal year ✅

Select the fiscal year start month ✅

Explanation

The standard fiscal year is suitable for any financial year that follows the Gregorian calendar which is a 365-day 12-month calendar period. A standard fiscal year can be used, regardless of the start month. A custom fiscal year is only required if the financial year does not follow the Gregorian calendar.

When defining a standard fiscal year, the Administrator will enter the fiscal year start month but is not required to enter a fiscal year end month.

Custom periods are not required for standard fiscal years.

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Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

Cloudy Computing would like Ava the Admin to create a new field. The field should support formatting font e.g. Bold or Italic, inserting links and inserting images. What field type should be used?

  • Text
  • Text Area (Long)
  • Text Area (Formatted)
  • Text Area (Rich) ✅

Correct Answer

Text Area (Rich) ✅

Explanation

Text Area (Rich) fields support the formatting of text including:

  • Colour
  • Formatting Font (Bold, Italic, Underline, Strikethrough)
  • Format Body (Bulleted List, Numbered List, Indent, and Outdent)
  • Align Text (Left, Right, Center)
  • Insert Link
  • Insert Image

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

As the Administrator for Cloudy Computing, you have created a custom object that is the detail object in a master-detail relationship with Account. What is TRUE about the OWD setting for the custom object? (Choose 2)

  • The OWD will be Public Read/Write
  • The OWD will be Public Read Only
  • The OWD will be Controlled by Parent ✅
  • The OWD can be changed
  • The OWD cannot be changed ✅

Correct Answers

The OWD will be Controlled by Parent ✅

The OWD cannot be changed ✅

Explanation

When a custom object is on the detail side of a master-detail relationship with a standard object, the organisation wide default (OWD) is set to ‘Controlled by Parent’ and cannot be changed.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What is NOT a lockout effective period in Salesforce?

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Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is NOT a lockout effective period in Salesforce?

What is NOT a lockout effective period in Salesforce?

  • 15 minutes
  • 30 minutes
  • 60 minutes
  • 1 day ✅
  • Forever

Correct Answer

1 day ✅

Explanation

An Administrator can set a lockout effective period in Password Policies, selecting from 15 minutes, 30 minutes, 60 minutes and forever (until reset by an Admin). There is no option to set the lockout period to 1 day.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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