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Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?

  • Case Merge
  • Case Hierarchies ✅
  • Lookup Field
  • Master-Detail Field

Correct Answers

Case Hierarchies ✅

Explanation

Case hierarchies can be used to link Cases together. A user can complete the “Parent Case” field on the child case to create a Case hierarchy and relationship between Cases.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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