Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend?

• Send an email alert using an Approval Process
• Send an email alert using Workflow ✅
• Send an email alert using Process Builder
• Send an email alert using APEX

Correct Answer

Send an email alert using Workflow ✅

Explanation

The Administrator should recommend an email alert sent using a Workflow rule and a time dependent action.

We could also accomplish this using Process Builder, however, best practice dictates that Workflow should be used unless your automation has IF/THEN statements.

It would be possible to do this using APEX, however, this would not be best practice as this requirement can be achieved declaratively.

Approval Processes can send email alerts, however an approval process is not needed to accomplish this requirement.

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To improve their customer service, Cloudy Computing would like to use Salesforce to guide their support reps as they collect the details of an issue from a customer. They would like support reps to automatically see the fields they need to complete and guidance on what to ask the customer. What would you recommend?

• Web Form
• Process Builder Screens
• Screen Flow ✅
• Autolaunched Flow
• Form Flow

Correct Answer

Screen Flow ✅

Explanation

A Screen Flow should be used to achieve this scenario. Screen Flows can be used to guide users through a business process, displaying the fields you determine and can also include additional guidance.

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What is required to be set up before you create an Email Alert?

• Custom Notification
• Email to Case
• Email Template ✅
• Letterheads

Correct Answers

Email Template ✅

Explanation

Email alerts use email templates and these must be configured prior to creating the email alert. The email template controls the body and subject of the email that is sent. You can also create letterheads but this is not required.

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Fields can be set to not-visible or read-only based on which of the following?

• User License
• Feature License
• Role
• Profile ✅

Correct Answers

Profile ✅

Explanation

An Administrator can control field access such as visibility and read-only based on Profile. This can be done by navigating to the field in ‘Fields & Relationships’ and choosing ‘Set Field-Level Security’.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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Cloudy Computing has a custom Case assignment rule with multiple rule entries. A Case has been submitted that matches multiple rule entry criteria. How will Salesforce determine which user or queue to assign the Case to?

• Case Assignment Rule Name
• Rule Entries Order ✅
• Case Assignment Priority
• Escalation Rule

Correct Answers

Rule Entries Order ✅

Explanation

When adding rule entry criteria you also set the order. ‘Order’ determines the order in which the entry is processed, for example, 1 will be processed before 5. Salesforce will evaluate each entry in order until it finds a match. Once a match is found, it stops evaluating the rule entries and assigns the item. In our example, if our Case matched multiple entry criteria, the Case will be assigned to the queue or user in the first match found.

If our Case matches Account Type EQUALS Customer and Account SLA EQUALS Gold, the Case will match Account Type EQUALS Customer (as it is number 1 in the order) and will be assigned to the Customer Cases queue.

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Cloudy Computing has multiple different record types for Opportunities. Users are complaining that it is tedious having to select a record type each time they create an Opportunity. As the Salesforce Administrator, what could you recommend?

• Administrator can set the default record type at profile level
• Users can set their default record type in Settings ✅
• No default record type can be chosen
• Administrator can set the default record type at role level

Correct Answers

Users can set their default record type in Settings ✅

Explanation

Although the Salesforce Administrator can set a default record type at profile level, if more than one record type is active, the default will simply be selected but the user will still see the record type selection screen.

We can reduce the navigation by skipping the record type selection screen (less clicks = happier users!). We can do this by advising users that they can set their default record type in Settings. Once they select their default record type, when creating a record they will no longer see the record type selection screen.

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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What is NOT a type of Macro?

• Invokable Macro ✅
• Regular Macro
• Irreversible Macro
• Bulk Macro

Correct Answers

Invokable Macro ✅

Explanation

There is no macro called “Invokable Macro”. The 3 types of macros are:

• Regular Macro – these macros perform actions that can be undone, for example, the macro selects the correct email template but does not send it
• Irreversible Macro – these macros perform actions such as sending an email to a customer and cannot be undone
• Bulk Macro – these macros can run on multiple records at the same time

The above question is related to the Salesforce Admin Practice Exam. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Admin Practice Exam” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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