The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?
Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?
The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?
- Email to Case
- Case Escalation Rules
- Case Assignment Rules ✅
- Web to Case
Correct Answer
Case Assignment Rules ✅
Explanation
Case assignment rules can automate your companies support processes, determining how Cases are assigned to users or queues, based on criteria you set.
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