Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason?
Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason?
Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason?
- Steve did not verify his account using the ‘Verify Account’ link within 4 hours of receipt ✅
- Steve did not verify his account using the ‘Verify Account’ link within 7 days of receipt
- Steve is using the wrong username
- IP restrictions have been set up for the org and Steve is outside of set IPs
Correct Answer
Steve did not verify his account using the ‘Verify Account’ link within 4 hours of receipt ✅
Explanation
There are many reasons why a user may not be able to login to Salesforce, ranging from incorrect username and password, to IP restrictions and Login Hours. Another common issue is when users do not activate their Salesforce account when they receive the initial verification email. The verification link expiration can be determined by the Administrator in Session Settings, choosing from 1 day, 7 days or 180 days.
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