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Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

Below is the answer and explanation for the question in the Salesforce Exams.

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

  • True ✅
  • False

Correct Answers

True ✅

Explanation

Auto-response rules tell Salesforce what criteria a case must meet before sending out one of your saved email templates when a specific set of conditions are met. For example, you could set the trigger to send them when someone submits a new case or lead. You can select a series of criteria for the sending of the email, and it will send one based on the first rule entry criteria it matches.
You can think of this as the case above, where someone signs up for a discount program and wants confirmation that they’ve been registered correctly. This case would only require one email sent to the individual who submitted their information, so an auto-response rule is an appropriate choice. This is because auto-response rules send out one email per trigger, unlike workflow alerts.
Workflow alerts are the best choice if you plan to send:

  • Confirmation emails
  • “Thank you” messages
  • Or alerts for the person who submitted information in a web-to-lead form

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

To learn about Salesforce Exams: Salesforce Exams.

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