When should a company create multiple customer journey maps?
Below is the answer and explanation for when should a company create multiple customer journey maps?
When should a company create multiple customer journey maps?
- If they sell to multiple personas that go through different processes. â
- If they sell multiple products or services.
- If they have multiple customer-facing teams.
- Never.
Correct answer
If they sell to multiple personas that go through different processes. â
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