What is a Social Media Service Level Agreement (SLA)?
Below is the answer and explanation for what is a social media service level agreement (SLA)?
What is a social media service level agreement (SLA)?
- A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided.
- The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅
- A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure.
- An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.
The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅
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Learn more about HubSpot inbound marketing certification exam: https://academy.hubspot.com/courses/social-media/
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