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What is a Social Media Service Level Agreement (SLA)?

Below is the answer and explanation for what is a social media service level agreement (SLA)?

What is a social media service level agreement (SLA)?

  • A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided.
  • The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅
  • A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure.
  • An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.

Correct answer

The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅

The above answer is related to HubSpot social media marketing certification. You can find all the updated questions and answers related to HubSpot social media marketing certification exam on the “Social media marketing certification answers” page. If you find any error or update in question or answers, do comment below and let us know. We will update the answers as soon as possible.

Learn more about HubSpot inbound marketing certification exam: https://academy.hubspot.com/courses/social-media/

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