In terms of a customer journey map, what does intended value refer to?
Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to?
In terms of a customer journey map, what does intended value refer to?
- When customers expectations are exceeded.
- The customers ïŹrst experience.
- When the customer feels conïŹdent they will get what they expect.
- When the customer got what they expected. â
Correct answer
When the customer got what they expected. â
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