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A consultant is working with the client to define goals and metrics for an app that will be built. The consultant decides to base the dashboards on personas and is in the design phase prior to starting the actual build. Which two design considerations should be determined at this time? (Choose two.)

Below is the answer and explanation for the question in the Salesforce Exams.

A consultant is working with the client to define goals and metrics for an app that will be built. The consultant decides to base the dashboards on personas and is in the design phase prior to starting the actual build.
Which two design considerations should be determined at this time? (Choose two.)

  • How many charts should be allowed on a single dashboard ✅
  • Which colors to use and how to use them
  • Which fonts to use for headers and body text
  • Which charts to use to best support the defined goal ✅

Correct Answers

How many charts should be allowed on a single dashboard ✅
Which charts to use to best support the defined goal ✅

Explanation

Follow best practices to design and build useful, effective CRM Analytics dashboards, while minimizing rework and addressing potential gaps.
Before you build the dashboard, take into account the following design best practices:

  • Sketch your dashboard on paper or a whiteboard before you start building.
  • Prioritize elements, top left to bottom right. With languages that are read left to right, people start by looking at the top left corner and working their way down. Consider the audience’s language and design for it. If your audience has limited time or attention, place important elements where they will be noticed.
  • Place high-level, easy-to-read, actionable widgets near the top left, and place widgets with supporting information lower. For example, place numbers that display a single measure, such as revenue for the current quarter, high and to the left.
  • Highlight facts that the audience wants to know at a glance.
  • Group filters together at the top or left so that they are quickly noticeable. You can use a container widget to section them off in the dashboard.
  • Keep in mind that a chart in CRM Analytics is primarily a way to ask questions, not a way to illustrate a conclusion. A good dashboard invites the audience to drill down and seek ever more focused and useful information.
  • Choose chart types based on the characteristics of the data, not for look or variety. For example, if most of your charts display value changes over time, it’s OK if they’re all line graphs.
  • If a chart seems to need a lengthy caption or title, reconsider whether the chart is doing its job. Well-chosen data often speaks for itself.
  • Use container widgets to frame and organize related elements in the dashboard.

The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.

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